Health Services
Frequently Asked Questions
FAQs for Students
Am I eligible to visit IUPUI Health Services?
All IUPUI students may visit IUPUI Health Services on a fee-for-service basis.
Where are you located?
IUPUI Health Services are located on the first floor of Coleman Hall (CF on the campus map). Coleman Hall is located at 1140 W. Michigan Street, between Ball Residence Hall and Long Hospital and across from the Dental School.
What are your hours?
IUPUI Health Services is open from 7:30 a.m. to 5:00 p.m. on Monday, Tuesday, Wednesday, and Friday. On Thursday, our hours are 9:00am to 5:00 p.m.
Do I need an appointment?
Appointments are recommended, but not required. Walk-ins and same-day appointments will be accommodated, if the schedule permits. Our last appointment is at 4:00 p.m.
A nurse is available for triage and will determine if your need is urgent. We try to make appointments for the same day whenever possible. If you need to be seen by the Doctor or Nurse Practitioner, you will be seen as quickly as possible.
How do I get copies of my immunization records or other records?
Download the Authorization to Release Medical Records (PDF) form. Complete it and bring it to the clinic. Charges may apply - please see the clinic policy regarding medical record copying and requests.
How do I get birth control through the clinic?
An appointment must be made with a physician or nurse practitioner in the clinic. If you have had a pap smear within the last 12 months, please obtain a copy of the result and bring it to your appointment. If you have not had a pap within the last 12 months and fit the guidelines for needing one, please schedule a pap. If you need to see the guidelines, see the contraception section.
Appointments and cancellations may not be made via email. You must call IUPUI Health Services at 274-8214 to make or cancel an appointment.
What if I become ill after hours?
If you become ill or are injured and you need medical care that cannot wait until our next business day, please visit an emergency room or immediate care facility. See Emergency Care for locations on and near campus.
Does it cost anything to visit IUPUI Health Services?
Yes, students visiting IUPUI Health Services will have to pay for their visits, vaccinations, medications, and lab/X-ray fees. Lab and X-ray fees are billed separately.
How much does a visit cost?
The cost of your visit will depend on the services you receive. Office visit fees range from $30 for a nurse visit to up to $150 for a physician or nurse practitioner visit.
Lab and X-ray fees are billed separately. Reimbursement may be obtainable through your insurance carrier.
Do you accept insurance?
IUPUI Health Services will file insurance claims for medical students with Chickering insurance. Medical students are those studying to be medical doctors; this category does not include other programs that are within the IU School of Medicine.
IUPUI Health Services will not file insurance claims for any other students. Students outside of the above-mentioned groups with Chickering insurance or students with other types of insurance must pay for their visit at the time of service. A walk-out statement will be provided for students to file with their insurance for reimbursement upon request.
What forms of payment do you accept?
IUPUI Health Services will accept cash, checks, Visa, MasterCard, and the JagTag.
Do I need a referral to see a specialist?
You do not need a referral if you have Chickering insurance. Ask your healthcare provider if you are insured under another plan.
Some universities require students to pay a student health fee with their tuition. Does IUPUI?
Many universities charge a mandatory student health fee to lower the costs of student health visits or to provide a number of free visits to each student during a semester. IUPUI currently does not have a student health fee, but IUPUI Health Services hope that this policy will change in the future. It is our belief that a mandatory student health fee would allow more students to access on-campus health services at a lower cost than the current system.
How do I know if I need to visit IUPUI Health Services?
Visit When to See a Healthcare Provider for information on when it is time to visit a healthcare provider.
What if I still have questions?
Questions about insurance coverage or costs need to be directed to Chickering or your insurer. Please feel free to contact IUPUI Health Services during business hours:
Phone: (317) 274-8214
E-mail: nurse1@iupui.edu
Health-related questions may be sent to the Nurse Practitioner by e-mailing nurse1@iupui.edu. Responses are returned within 72 hours. Be aware that e-mail is not a secure method of communication. Therefore, confidentiality cannot be assured for e-mail messages.
Appointments and cancellations may not be made via e-mail. You must call IUPUI Health Services at 274-8214 to make or cancel an appointment.
FAQs for Parents
What services are available at IUPUI Health Services?
IUPUI Health Services provides primary and acute care services to IUPUI students. For a complete listing of services, please visit the Student Services section.
Will I be notified if my child visits IUPUI Health Services for any reason?
If your child visits IUPUI Health Services under routine circumstances, your child's confidentiality will be maintained and you will not be notified. Should your child visit IUPUI Health Services in an emergency situation, and you are listed as your child's emergency contact, you will be notified. Students under the age of 18 are only seen for emergent or urgent care without parental consent. Efforts to contact a parent by telephone will be made in urgent or emergent situations. Written parental consent is necessary for routine care and other needs if the student is younger than 18.
Does it cost anything for my child to visit IUPUI Health Services?
Yes, students visiting IUPUI Health Services will have to pay for their visits, vaccinations, medications, and lab/X-ray fees.
How much does a visit cost?
The cost of your visit will depend on the services you receive and the provider who treats you. Office visit fees range from $30 for a nurse visit to up to $150 for a physician or nurse practitioner visit.
Lab and X-ray charges are billed separately by the companies that provide the service, i.e. University Hospital or South Bend Medical Foundation.
Do you accept insurance?
IUPUI Health Services will file insurance claims for medical students with Chickering insurance. Questions about coverage need to be directed to the insurance company.
IUPUI Health Services will not file insurance claims for any other students. Non-medical school students or students with other types of insurance must pay for their visit at the time of service. These students will be provided a receipt to submit to the insurance company, but students must initially pay out-of-pocket for the services received at IUPUI Health Services.
What forms of payment do you accept?
IUPUI Health Services will accept cash, checks, Visa, MasterCard, and the JagTag.
My child has called and said he or she is sick and does not have money to visit IUPUI Health Services. What can I do?
If your child is sick and needs to be seen, we will see him/her. You can deposit money onto your child's JagTag, which can be used to pay for the visit or a credit card number can be called to the clinic. Money can be deposited into your child's JagTag account in a variety of ways, including via phone and web.
What happens if my child becomes ill or is injured when IUPUI Health Services is closed?
If your child lives on campus or near downtown, he or she can visit one of many hospital emergency rooms on campus or in the area. See Emergency Care for more information and locations on and near campus.
Does IUPUI require that my child has had any particular vaccinations?
Many universities require students living on campus to show proof of meningitis vaccination. IUPUI Health Services currently recommends that all students living on campus receive the meningitis vaccination.
- All students should have received a Tetanus/Diptheria vaccination within the past 10 years. Most Tetanus vaccines include Diptheria.
- Residential students (living on campus) must show proof of immunity to measles, mumps and rubella. Two vaccinations are needed for those born after January 1, 1957. If born before that date, a history of having the illnesses is accepted. Proof of immunity also includes lab tests that demonstrate acceptable antibody levels to the illnesses. The form to submit is downloadable.
IUPUI clinical programs (medicine, dentistry, nursing, etc.) determine vaccination guidelines for students admitted to their programs. Currently, these guidelines include:
- Proof of the measles, mumps, and rubella (MMR) vaccination—2 doses
- It is strongly recommended that before beginning clinical experiences, clinical students receive the Hepatitis B vaccination (3 doses). It is required of medical students.
International students will need Tuberculosis surveillance.
Click on policy to read the IUPUI Student Health Screen Policy.
FAQs for Employees
I am ill or have been injured, but it is not work-related. Can I come to IUPUI Health Services for treatment?
No, IUPUI Health Services does not provide primary care for employees. If an employee’s supervisor is concerned that an employee may be contagious, the employee may be evaluated by Health Services staff. The employee will be referred to their own primary care provider for treatment.
If an employee is also a student, treatment may be provided on a payment-for-service basis.
Do I need an appointment?
An initial visit for a work-related injury can be done on a walk-in basis. Follow-up appointments require an appointment made in advance.
What should I do if I am injured at work?
Notify your supervisor immediately. An Indiana University incident report or Clarian Accident/Exposure Report (dependent upon if you are employed by IUPUI or Clarian) must be completed and signed by your supervisor and brought to IUPUI Health Services. Please be certain that the following areas on the IUPUI form are completed: patient name, patient medical record number, account number, payroll clerk name and telephone number, wage rate, employment date with IUPUI, employment date at this job. In addition, please include a detailed description of the incident, along with the names and telephone numbers of anyone who witnessed the incident.
What forms of payment do you accept?
IUPUI Health Services will accept cash, checks, Visa, MasterCard, and the JagTag.


